In general, WIKA Instruments India Pvt. Ltd. (hereinafter referred to as "WIKA" or "we") acts according to data avoidance and minimisation principles. This means, we try to collect, process and use as few personal information as possible.
So that you can feel fine with respect to the handling of your personal data, we make it transparent to you what happens to the accumulated data and what security measures are taken on our part. We will also let you know what your legal rights are in connection with the treatment of these data.
1. Responsible body
2. Data protection officer and data protection coordination
4. Your rights as a data subject
5. General processing of your data
6. Processing of your data on this website
7. Processing of your data in the online shop
8. Processing of your data in the Customer Portal
9. Processing of your data in the Enterprise Portal
10. Processing of your data with online job applications
11. Processing of your data for the newsletter
12. Processing of your data for webinars
13. Processing of your data in customer satisfaction surveys
14. Processing of your data when you visit WIKA Klingenberg
15. Processing of your data outside these propositions
2. Data protection officer and data protection coordination
Data protection officer
atarax Norbert Rauch Consulting GmbH & Co. KG
In addition to the data protection officer, we have set up a data protection coordination office. It is the point of contact for all data protection issues.
WIKA Alexander Wiegand SE & Co. KG
Data protection coordination
63911 Klingenberg – Germany
This privacy statement applies to the processing situation listed below. It does not apply to the handling of personal data within the employment relationship.
First, we would like to inform you about your rights as a data subject. These rights are standardised in Art. 7 and 15 – 22 of the GDPR. They include:
To assert these rights, please contact our data protection coordination. The same applies if you have questions regarding data processing in our company; we will gladly answer them. If you already are a WIKA customer, supplier or employee or former employee, you are also welcome to contact your known contact person. This may be the case, for example, if you wish to notify us of changes regarding your contact data. Irrespective of that, you are entitled to lodge a complaint with a supervisory authority in matters of data protection.
Rights to object to direct advertising
If you object to the processing of data for direct advertising purposes, we will no longer process your personal data for these purposes. This objection can be made any time in an informal manner without incurring any costs other than the transmission costs according to the base rates. Please contact [email protected], if possible.
Generally collected data from web-based applications and services
For the purpose of ensuring the security, availability and quality of our web-based services such as website, online shop and Customer Portal, we process the following data in accordance with Chapter 6 Clause 22 and 24 PDPPDP:
This data is processed for two years.
Automated case-by-case decisions
We do not use any purely automated processing processes to bring about a decision.
Purposes of the processing
Regardless of the individual processing purposes, which we will present to you in detail in the following, we reserve the right to process data if it is absolutely necessary for the assertion, exercise or defence of legal claims and if no legal provision precludes this.
Disclosure of personal data
Generally, we do not disclose your personal data to third parties. In cases in which it is necessary to process your request or to fulfil a contract or execute pre-contractual measures, data is transmitted within WIKA Group. For certain processing situations, we contract selected service providers, whom have been contractually obligated to data protection. Insofar as we are unavoidably affected by an obligation of disclosure by legal requirement or official order, in addition to the other recipients mentioned in detail, further recipients may be the bodies required in each single case.
Most of the cookies we use are so-called “session cookies”. These are automatically deleted after your visit. Permanent cookies are deleted from your computer automatically when their period of validity has expired or if you delete them yourself before they expire. Most web browsers accept cookies automatically. However, you can usually change the settings in your browser. Please note: If you deactivate the setting of cookies, the functions of our website may no longer be fully usable.
Links to other providers
Our website also includes – clearly marked – links to the internet presences of other companies. If there are links to websites of other providers, we have no influence on their contents and their handling of personal data. Therefore, we shall not be responsible or liable for any of these contents. The provider or operator of these websites is always responsible for the content of these websites and the privacy statements valid there.
We checked the linked websites at the moment of linking for any possible infringements and recognisable rights violations, which were not obvious at that time. A continuous control of the contents of the linked-to websites, however, is not reasonable without any specific evidence of a violation of the law. As soon as such violations of the law become evident, we will remove such links promptly.
We would like to point out that you leave the scope of application of this privacy statement when you change to the YouTube website and that we neither know how your data is further processed by Google nor have we control about it.
User profiles / web tracking
We use various analysis tools on our website to improve your user experience. In the cookie banner, we ask for your consent in accordance with Chapter 2 of the PDP. The individual tools are described in more detail below.
By activating IP anonymisation on this website, your IP address will be truncated by Google within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. In exceptional cases only will the full IP address be transmitted to a Google server in the USA and truncated there.
Google will use this information on our behalf for the purpose of evaluating the use of the website, compiling reports on website activity for website operators and providing them with other services relating to website activity and internet usage. The IP address that your browser conveys within the scope of Google Analytics will not be associated with any other data held by Google.
Sessions and campaigns stop after a certain amount of time. By default, sessions will end after 30 minutes of no activity and campaigns after six months. The personal data of users will be deleted or anonymised after 14 months. You will find more detailed information on conditions of use and data protection at https://marketingplatform.google.com/about/analytics/terms/de/ and https://policies.google.com/?hl=en.
You can also prevent the collection of the data generated by the cookie about your use of the website by Google, and the processing of these data by Google, by downloading and installing the available browser plug-in from the following link [ https://tools.google.com/dlpage/gaoptout?hl=en]. An opt-out cookie is stored on your instrument for this. If you delete your cookies, you must click this link again. Please note that on this website Google Analytics has been extended by the code “gat._anonymizeIp” in order to ensure the anonymous collection of IP addresses (so-called IP masking). We also use Google Analytics to analyse data from AdWords (see also Google Adwords) as well as the data from the Google advertising functions, purely for statistical purposes. If you do not wish this, you may disable it in the Ads Preferences Manager ( https://www.google.de/settings/ads or https://www.google.com/settings/ads/onweb/?hl=en).
Google processes your personal data also in the USA based on the EU standard data protection clauses (https://policies.google.com/privacy/frameworks?hl=en).
Google AdWords Remarketing & Conversion Tracking
This website uses the features of Google AdWords Remarketing to advertise this website on Google's search results, as well as on third-party websites. The provider of the service is Google. For this purpose, Google sets a cookie in the browser of your device, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit.
Processing is based on your consent in accordance with Chapter 2 of the PDP. Any further processing of data will only take place if you have consented to Google linking Google's internet and app browsing history to your Google account and using information from your Google account to personalise advertisements you view on the web.
This website uses the Google AdWords online advertising program and Google's conversion tracking as part of Google AdWords. We use the offer of Google AdWords, in order to draw attention to our offers from external websites with the help of advertisement (Google AdWords). In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. This gives us the opportunity to show you advertisements that are of interest to you and to make our website more attractive to you.
The conversion tracking cookie is set when a user clicks on a Google-served AdWords advertisement. These cookies usually lose their validity after 90 days and are not used for personal identification. If the user visits certain pages on this website and the cookie has not yet expired, Google and we may recognise that the user has clicked on the advertisement and has been redirected to this page. Each Google AdWords customer receives a different cookie. Cookies thus cannot be tracked through the websites of AdWords advertisers. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their advertisement and were redirected to a conversion tracking tag page. However, you will not receive any information that allows to identify users personally.
You may permanently disable cookies for personalised advertisements displayed by Google at https://adssettings.google.com
Alternatively, you may get information about cookie settings from Digital Advertising Alliance at www.aboutads.info and make the relevant settings. Finally, you can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general.
Google will use this information on our behalf to evaluate whether the entry was made by a human or a machine. This enables an efficient and user-friendly spam and bot protection and serves the security and availability of this website. The IP address provided by your browser as part of Google reCAPTCHA will not be merged with any other data held by Google unless you are connected to your Google account and unless cookies from Google or one of its affiliates are stored on your computer.
More information on data protection can be found at https://policies.google.com/?hl=en.
If you refuse to give your consent to the storage of cookies or the execution of scripts, or if you prevent this by means of the corresponding settings in your browser software, you may not be able to use all functions of this website to the full extent. In particular, you will not be able to comment or use the contact form. The basis is our legal obligation in accordance with Art. 32 of the PDP to ensure confidentiality, availability, integrity and sustainability of our systems.
Google processes your personal data also in the USA based on the EU standard data protection clauses ( https://policies.google.com/privacy/frameworks?hl=en).
Subject to your previous consent in the cookie banner in accordance with Chapter 2 pt. a of the PDP, this website uses Webtrends, a web analysis service of Webtrends Inc., 555 SW Oak Street, Suite 300, Portland OR 97204, USA. Webtrends uses “cookies”; the information generated regarding your use of this website is generally transmitted to a Webtrends server in the USA and stored there in compliance with the contractual guarantees of the EU standard data protection clauses; they can be consulted at: https://cdn.webtrends.com/files/legal/Webtrends_Data_Protection_Addendum.pdf.
Webtrends will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them with other services relating to website usage and internet usage. The IP address that your browser conveys within the scope of Webtrends will not be associated with any other data.
This website uses Bisnode, a web analytics service provided by Bisnode Sverige AB, national registration number 556436-3421, SE 169 93 Solna, Phone: +46(0)8-50 92 16 79. Bisnode uses the IP address, although only if it belongs to a company network, to assign it to this company. Private and thus personally identifiable IP addresses are deleted immediately. This use is based on your consent in accordance with GDPR in the cookie banner.
LinkedIn – Insight Tag
Subject to your previous consent in the cookie banner in accordance with Chapter 2 pt. a of the PDP, this website uses the analysis and conversion tracking technology of LinkedIn Inc. (“LinkedIn”), LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. With the above-mentioned technology from LinkedIn, more relevant, interest-based advertising is displayed. The legal basis for the processing is our legitimate interest in customer-oriented marketing in accordance with Chapter 2 of the PDP.
We pursue the purpose of customer-oriented marketing. We also receive aggregated and anonymous reports from LinkedIn on advertisement activities and information about how you interact with our website. However, LinkedIn is able to link your visit to our website to your LinkedIn user account.
We have no control over the information that LinkedIn collects through this, nor the extent of the information collected by LinkedIn. We also have no knowledge of the content of the data submitted to LinkedIn. Further information on data protection at LinkedIn can be found at: https://www.linkedin.com/legal/privacy-policy#choices-oblig
You may object to the analysis of your usage behaviour by LinkedIn and the display of interest-based recommendations (“opt out”); click on “Opt Out on LinkedIn” (for LinkedIn members) or “Opt Out” (for other users) at https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.
Microsoft Dynamics For Marketing
Subject to your previous consent in the cookie banner in accordance with Chapter 2 of the PDP, this website uses Dynamics For Marketing (“Dynamics”) of the Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. Further information on data protection can be found at https://privacy.microsoft.com/en-US/privacystatement. This allows us to show you more relevant advertisements based on your interests.
We also use Dynamics to electronically send you relevant information about the company, its products, services and events – subject to your explicit consent in accordance with Chapter 2 of the PDP or, in case of existing customers, based on our legitimate interests in accordance with Chapter 2. f of the PDP.
We process your data until they are longer needed for these purposes, you object to processing or you withdraw your consent. To claim your rights as a data subject, please contact us at [email protected].
LiveChat (LiveChat Inc., 101 Arch Street, 8th Floor, Boston MA 02110, USA) is a tool which allows you to chat with our employees on the home page. Subject to your previous consent in the cookie banner in accordance with Chapter 2 of the PDP, the following personal data is collected and stored when you use this tool:
Further data will not be saved. The data is required to enable us to contact you and to send you appropriate replies. The data will be stored after your chat with us in order to be able to access the data at a later point in time for clarifying facts, if necessary. Data is stored until the data is no longer needed for the stated purpose or you withdraw your consent or you assert your rights as a data subject and there is no storage obligation.
LiveChat also processes data in third countries. In order to ensure the security of your personal data, we have agreed guarantees in accordance with the EU standard data protection clauses (Art. 46 para. 2 pt. c and d PDP). Further information on data protection can be found at https://www.livechat.com/legal/privacy-policy/.
We collect and process the following data for a contact enquiry:
The scope of the requested information may differ in the individual forms. A distinction is made between mandatory and optional details.
We only process the data you provided in the order form to execute and/or process the contract unless you agree with further use of your personal data or unless we are legally obligated to do so.
The principle of data economy and data avoidance is observed by you only having to give us the data that we absolutely need to execute the contract or to fulfil our contractual obligations (i.e. your title, first name, surname, company, department, VAT identification number, address, country, telephone number, e-mail) as well as the payment data required for the selected payment method. Of course you are free to enter more data on your own accord if you wish.
Moreover, your IP address is processed for technical reasons and for legal protection. Without this data, we unfortunately have to refuse the conclusion of the contract, as we will then not be able to execute it. And we may have to terminate any existing contract.
In our online shop, we offer users the opportunity to create a customer account by entering their personal data. The advantage is that you can see the order history and that your entered data is stored for the order form. If you order again, they need not to be entered again.
The creation of a customer account is therefore necessary either to fulfil a contract with you or to carry out pre-contractual measures in accordance with Chapter 2. b of the PDP. In doing so, the principles of data economy and data avoidance are observed, as only the data required for registration is collected (see above at online shop). Data is subdivided into mandatory data and optional data. Optional data is marked.
For orders in our online shop, we also need information on your billing address for delivery. If the delivery address deviates from the billing address, the above information for the delivery address must also be provided. By registering on our website, the IP address of the user, the date and the time of the registration are also stored (technical background data). If you click the “Create” button, you consent to the processing of your data you provided in addition to the mandatory information.
Please note: We store your password in encrypted form. Employees of our company cannot read this password. This is why they cannot give you any information if you have forgotten your password. In this case please use the function “Password forgotten?”. Using this function you will receive an automated link from us. You can then change your password by using this link. No employee is entitled to ask you for your password by telephone or in writing. Never disclose your password if you receive such requests.
After the creation of the customer account has been completed, your data is stored with us for the use of the protected customer area. As soon as you log in to our online shop with your e-mail address as user name and your password, this data is provided in our online shop for actions performed by you. Performed orders can be traced in the order history. You may inform us here about a change of the billing or delivery address.
Registered persons are free to make changes / corrections to the billing or delivery address on their own. You can also delete your customer account. The FAQ section of the online shop describes in detail how to delete your account.
Payment / transfer in the online shop
A transfer of your personal data to third parties will only happen insofar as this is necessary for the fulfilment of our contractual obligations or for the execution of the contract (Chapter 2. of the PDP). When paying in our online shop, in connection with this, we will pass on the payment data you have provided to a payment service provider appointed by us (the transmission is TLS/SSL-encrypted), who executes the transaction (available payment methods are: invoice, credit card, PayPal). Your data will only be used by the payment service provider for this purpose. Any further access to your information by third parties is not intended by us. In particular, we will not sell or utilise your data in a similar way.
The legal basis is to secure modern, reliable and secure payment options and to fulfil the purchase contract with you in accordance with Chapter 2 of the PDP. Irrespective of that, we will meet our legal or official notification obligations and disclose the relevant data to government agencies in these cases.
If you have given us your consent in accordance with Chapter 2 of the PDP, we transmit your e-mail address and data regarding your order to Trusted Shops GmbH, Subbelrather Str. 15c, D-50823 Cologne ( www.trustedshops.de) after you have placed your order so that a rating can be submitted. The latter will send you an e-mail with the possibility to place a rating of our online shop. Regardless of your consent, you can additionally object to this processing at any time by sending an e-mail to [email protected] or by clicking the corresponding link in the e-mail sent to you by TrustedShops.
The Customer Portal is a service available for our customers. These are especially our corporate customers. A licence agreement is concluded with them for the use of the Customer Portal. It is the responsibility of companies to define who of their employees may use the portal.
For fulfilment of the contract in accordance with Chapter 2 of the PDP, we process the following personal data and store it in accordance with the statutory retention periods:
You can also volunteer to give us further information:
You can alter or delete these at any time. We will delete the data when we no longer need it and there are no legal retention periods preventing deletion.
The legal basis for voluntarily provided data is your consent in accordance with Chapter 2 of the PDP, which you can withdraw any time.
You will find a configurator in the Customer Portal. We evaluate how often the configurator is used by the respective account of the customer. The legal basis is our legitimate interest to generate user statistics Chapter 2 of the PDP.
In order to ensure the security, availability and quality of the service, as well as to clearly document legally binding contracts, we save the full IP address and also the time of the first and last login, contrary to the explanation of the generally collected data of web-based applications and services. To inform you promptly about individual news with regard to your account, such as changes of the contract or functions, we also record the time you last visited the website. The LiveChat tool is not used on the Customer Portal.
Registering in the Customer Portal
A user account is not created until a licence agreement has been concluded. Users can already be named here and created by WIKA. In addition, an administrator of the customer can also add further user accounts.
The Enterprise Portal is a service for our suppliers with manufacturer-managed inventory management; a licence agreement must be concluded to be able to use it. For fulfilment of the contract in accordance with Chapter 2 of the PDP, we process the following personal data and store it in accordance with the statutory retention periods:
We also process the dates of your logins. The legal basis here is our legitimate interest on usage statistics in accordance with Chapter 2 of the PDP.
In the case of online job applications, we process the following data first on the basis of your provision and on the establishment of an employment relationship in accordance with Chapter 2 of the PDP in connection with § 26 of the German Federal Data Protection Act (BDSG):
The data will be kept by us for 6 months after completion of the application process. If you give us separate permission to do so in accordance with Chapter 2 of the PDP, the data will be stored for corresponding longer periods, and may be exchanged between the companies of the WIKA Group.
In the case of newsletters, we process the following data on the basis of your express consent in accordance with Chapter 2 of the PDP:
If you have subscribed to the WIKA newsletter, you may easily unsubscribe any time. To do so, go to this subscribe/unsubscribe page and enter the stored e-mail address under “Unsubscribe” at the bottom of the page. After clicking on the “Unsubscribe” button, you will be asked for which languages you want to unsubscribe. After this the respective data is deleted. Furthermore, you have the possibility to unsubscribe directly in the newsletters via the “Unsubscribe” button in the signature.
The newsletters sent out are analysed by us with regard to user behaviour. We process the following analysis data exclusively in an anonymous and non-personal form: number of recipients, successful deliveries, undeliverable e-mails (hard/soft bounces), openings, opening rate, click-to-open rate (CTOR), sum of all clicks, click-through rate (CTR), unsubscriptions, sending without reaction.
When you register for a webinar, we process the following personal data on the basis of your consent, pursuant to Chapter 2 of the PDP, in order to enable you to participate and, if necessary, to send you information concerning your participation or to answer any open questions.
We also process the following additional data to measure and improve our offer, in accordance with Chapter 2 of the PDPPDP:
The data will be stored for 365 days or until you withdraw your consent or object and will then be anonymised.
To deliver the offering, we are working with LogMeIn (LogMeIn Inc., 320 Summer Street, Boston, MA 02210, USA) as an order processor, using standard European contract terms. Further information can be found at: https://www.logmeininc.com/de/legal/privacy-shield.
You will receive an invitation to a webinar, either on the basis of your consent, pursuant to Chapter 2 of the PDP, or as an existing customer on the basis of our legitimate interest, pursuant to Chapter 2 of the PDP, in strict compliance with § 7 para. 3 German Act Against Unfair Competition (UWG). You can withdraw your consent or object to the processing, at any time, at: [email protected].
We carry out long-term surveys with our existing customers to learn about customer satisfaction unless you objected to participate. We use external service providers who have been contractually obligated to comply with data protection and to protect the confidentiality of business secrets.
Data categories / origin
To carry out the survey, we only use data we have received from you during the ongoing business relationship. This includes, in particular,
Furthermore, we process the answers you have given us for the purposes mentioned below.
Purposes and legal bases of data processing
The purpose of data processing is our overriding, legitimate interest during an ongoing business relationship to improve our customers' satisfaction. To reach this goal, we use the survey results to
The legal basis for processing is our overriding, legitimate interest to improve customer satisfaction and to strengthen our market position in accordance with Chapter 2 of the PDP and § 7 of the German Act Against Unfair Competition (UWG). We would like to inform you that you may object to the use for these purposes any time without incurring any costs other than the transmission costs according to the base rates.
We are looking forward to welcoming you at our headquarters in Klingenberg. In the following, we explain to you the processing of your personal data required for it.
Purposes and legal bases of data processing
The purposes of processing are
Collected data and storage
The following data are collected for the above-mentioned purposes:
These data are stored for 30 days. In case of sanctions list check, no data is stored. Deviating from the aforementioned, we store them longer in exceptional cases if we are obligated to do so by law.
Please note the information on video monitoring at the factory premises.
Data recipients / categories of recipients
Access to your personal data is limited to the absolutely necessary extent at WIKA. In certain cases, service providers support our specialist departments in performing their tasks. The required data protection contracts were concluded with all service providers.
Processed data will be disclosed to third parties to the required extent based on the individually described purposes and legal bases:
In the following, we explain you how we handle data from customers, suppliers, partners and prospects beyond the above-mentioned processing.
Data categories / origin
Within the framework of the contractual relationship outside the website and for the initiation of the contract, we process the following personal data:
In principle, we will maintain your personal data from you as part of the initiation of the contract or during the current contractual relationship.
Purposes and legal bases of data processing
When we process your personal data outside our website, we also comply with the requirements of the PDP the (new) German Federal Data Protection Act (BDSG) and other applicable legal requirements.
Your personal data will be used exclusively for the execution of pre-contractual measures (e.g. for the preparation of offers for products or services) and for the fulfilment of contractual obligations (e.g. for the performance of our services or for order/payment processing) (Chapter 2 of the PDP) or if there is a legal obligation to process it (e.g. due to tax law regulations) (Chapter 2 of the PDP). The personal data were originally collected for these purposes.
Of course, a legal data protection permission requirement may also constitute your consent to data processing (Chapter 2 of the PDP). Before you give your consent, we inform you about the purpose of data processing and your right to withdraw your consent in accordance with Art. 7 para. 3 of the PDP.
In rare cases, your data may also be processed for our legitimate interest in the assertion, exercise or defence of legal claims.
Data recipients / categories of recipients
Of course, if your personal data are processed outside the website, we will also ensure that only individuals who need them to fulfil their contractual and legal obligations will receive the data.
We generally collect, process and use your data ourselves; in particular, if we guarantee this. In certain cases, however, your data is also processed and used by other companies of the WIKA Group (affiliate companies). This is carried out, in any case, in the event where customer relationships have a cross-border connection (also to countries outside the European Union) and the passing-on serves the fulfilment of the contract and related obligations.
In this case, too, service providers support our specialist departments in the fulfilment of their tasks, whereby the necessary data protection contract has been concluded with these service providers. In the case of processing outside the EU/EEC, the security of processing and the level of data protection is ensured through appropriate guarantees. For the appropriate guarantees, we implement:
Last update: 12 March 2021