Customer-Centric Success Story:
At WIKA Instruments India Pvt. Ltd., our approach to success goes beyond delivering calibration services — it is rooted in understanding our customers’ challenges, collaborating internally, and continuously adapting to meet evolving expectations. A prime example of this philosophy in action is our recent engagement with the Customer.
This project began with a modest enquiry and, through deep engagement and teamwork, grew into a significant business relationship — ultimately resulting in an order, awarded to WIKA with 100% advance payment terms.
Starting Point: A Modest Enquiry with Big Potential
In February, we received an enquiry from the Customer initially focused only on EMI/EMC instrument’s calibration. This lead came through digital marketing channels and customer referrals, reflecting both our brand visibility and industry reputation.
Our teams quickly began feasibility analysis, with support from our WIKA Chennai calibration lab, and submitted an initial quotation to the customer.
Understanding Customer Needs and Expanding Scope
The customer was initially unaware of the full range of calibration services that WIKA could offer. Recognizing this, we scheduled an onsite feasibility visit to better understand their lab setup and showcase our capabilities.
This visit proved to be a turning point. It helped establish deeper trust and transparency, which led to an expanded scope of work.
Building Technical Confidence Through Learning and Collaboration
At the time of the enquiry, our Vadodara lab did not hold NABL scope or deep expertise in EMI/EMC and RF calibration. Rather than seeing this as a limitation, our teams treated it as an opportunity to learn and grow.
With dedicated support from the WIKA Chennai calibration team, our sales and technical personnel upskilled themselves in these specialized domains. Frequent coordination between teams ensured that all customer queries were addressed with confidence, accuracy, and professionalism.
Strong internal communication, cross-location collaboration, and shared ownership enabled us to deliver a consistent customer experience, even in a technically demanding field. This adaptability and willingness to learn earned the customer’s trust.
Key Takeaways
- A customer-centric approach builds strong and lasting partnerships
- Cross-location teamwork enables knowledge-sharing and adaptive learning
- Transparent communication and flexibility during transition builds credibility
- Onsite capabilities and value-driven solutions set us apart from competitors
This project is more than just a business win — it is a clear example of what can be achieved when teams work across boundaries, support one another, and stay focused on delivering value to the customer at every stage.
This success story reflects WIKA’s core strength: delivering with integrity, learning as a team, and always placing the customer at the centre of everything we do.
WIKA Vadodara LAB Unique Scope: -
Gauss Meter (Magnetic Flux Density) Calibration: -
Calibration points 500G, 1000G, 5000G and 10000G.
Calibration Method: Using Gauss meter, Standard Reference Magnets by Direct Method.
Current Transformers Calibration: -
Calibration Range: Upto 7500 A AC
DC High Current Measurement Calibration: -
Calibration Range: Upto 1000 A DC using standard shunt.
Potential Transformers Calibration: -
Calibration Range: 11kV/65.3V and 11kV/110V
