Our claim is to provide suitable products and services of high quality and safety, precise and on time. For our interested parties especially existing and new customers we not only fulfil the relevant requirements but rely on continuous improvement and innovation. Our goal is customer satisfaction, acquisition and loyalty.
Leadership and qualification
Our management commits to the quality policy, creates the necessary work conditions and empowers the organisation to ensure conformity to relevant standards and legal requirements.
Employee engagement
Our employees are engaged in the processes and know their roles and responsibilities. They have trust and freedom to contribute their knowledge, competence and experience.
Customer satisfaction
We strive to understand and meet the current and future needs of our customers. Customer satisfaction is our primary goal, and we actively seek feedback to enhance our products and services.
Fact-based decisions
We collect reliable data on the performance of our management systems. Decisions are made based on analysis and evaluation of this data.
Process orientation
An effective and efficient workflow is reached by evaluation of risks and opportunities and the management of processes as a coherent system. Processes provide our employees the boundaries, necessary information as well as interfaces and responsibilities.
Supplier cooperation
From our suppliers we expect a high level of responsibility for quality and sustainability. We are committed to collaborating with them as a partner, guaranteeing ethically irreproachable behaviour.
Continuous improvement
The process for continuous improvement is an essential part of the WIKA DNA. We welcome change and implement it in a systematic way. Clearly defined, communicated, and pursued objectives help us to operate sustainably.
Under the guiding principle "WIKA achieves high customer satisfaction through quality and reliability", all manufacturing subsidiaries worldwide are certified, at the very least, to the current issue of ISO 9001. For several years the slogan "WIKA quality - no compromise" has been at the heart of an extensive quality offensive within WIKA. The ultimate goal of this is to constantly improve the market and customer orientation as well as our focus and activities on quality through satisfied and highly-motivated staff, and thus produce enthusiasm among our customers.
In recent years, the key quality indicators have been significantly improved. For the company's management, the forceful continuation of these quality improvement programmes in the future is a top priority.
The shift in the strategic orientation of quality focus from reaction to prevention has been completed. Here, WIKA has drawn on the latest techniques in quality and analysis. Production processes are designed around the KAIZEN philosophy, and continuously improved. Complex quality problems are worked on in a structured way by in-house Black Belts using the Six Sigma Method, thus ensuring a lasting solution. Quality problems in day-to-day operations are handled, solved and processes improved by multidisciplinary teams.
To ensure the consistently high quality of our products, the quality in the delivery of products and materials from our suppliers is of great importance. We regard our suppliers as our strategic partners, with whom, in the long term, we wish to achieve our set goals.
To this end, WIKA has various tools and methods available which enable our suppliers to understand and meet the requirements on products and processes.
Supplier quality management provides experts through the supplier development, supplier quality assurance, measurement technology and inspection planning departments. Please use the possibility of establishing direct contacts in order to enable a smooth and constructive cooperation.
